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: 21.02.2010
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ISO 20000 Service Manager

, 08 2010 . 19:41 +
  1. IT Service manager, ITIL Expert, .... IT Service Management in accordance with ISO/IEC 20000 ... ITIL ITSM / ...

    http://www.itsmforum.ru/reference/publication/article-70


  2. IT Service Manager ... Support of IT Services according to ISO/IEC 20000 ... ISO 20000 Service Manager

    http://www.cleverics.ru/ru/subject-field/hot-issues/how-we-have-chosen-certification


  3. · ISO 20000 Service Manager · Service Manager Service Manager · ...

    http://servicemanager.su/hpsm.ru/applicationsetup.html


  4. 25 2010 ... ISO 20000 Service Manager. http://servicemanager.su/hpsm.ru/ applicationsetup/concepts/iso_20000_and_the_sm_best_practices.htm ...

    http://hpovservicemanager.wordpress.com/2010/07/25/%D1%80%D0%B5%D0%BA%D0%BE%D0%BC%D0%B5%D0%BD%D0%B4%D0%B0%D1%86%D0%B8%D0%B8-iso-20000-%D0%B8-service-manager-2/


  5. ISO 20000-1 Information technology Service management. ... ISO 20000- 2. .... A Manager?s Guide to Service Management. 5th Edition. ISBN 0580479226. ...

    http://www.osp.ru/text/print/302/2449854.html


  6. ISO 20000 -, ... ITIL 2.0 ITIL v3 ... HP Service Manager ...

    http://www.croc.ru/solution/it_consulting/itil_itsm.php


  7. ......- ... ITIL.. ..... 1.xalter. ISO 20000 Part 2:.www.bsi-global.com/ICT/ Service/bs15000-. 2.xalter ... Manager/Masters..... ...

    http://documents.bmc.com/products/documents/49/70/64970/64970.pdf


  8. 7 2010 ... ISO 20000 ... ) , .... HP Service Manager BMC Remedy IT Service Management Suite. ... ISO 20000-1:2005 " Information technology Service management Part 1: Specification. ...

    http://www.management.com.ua/ims/ims165.html



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