On December 5, Heather Cho, head of in-flight service at Korean Air Lines, was a passenger on Flight 86 from New York to Seoul. As the plane was sitting on the runway, ready for takeoff, an attendant served Cho a bag of macadamia nuts without asking. Cho was infuriated. She “screamed and scolded” the attendant, then ordered the pilot to return back to the gate, where the head of the service crew was kicked off the plane. Read the rest

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