Hello, SUMO Nation!

We have a document to share with you, and we’re also sharing its entirety with you below (if you are allergic to shared documents).

It explains what has happened during and after the launch of Firefox 46 and Firefox for iOS 4.0 on the SUMO front – so you can see how much work was done by everyone in the community in those busy days.

If you have questions, as always, go to our forums and fire away!

Without further ado, here is the…

SUMO Release Report: Firefox 46 and Firefox for iOS 4.0

Knowledge Base and Localization

Articles Created and Updated

Article	Voted “helpful” (English/US only)	Global views
Desktop (April 28-May 16)
Firefox 46 Crashes at startup on OSx	38%	1483
Add-on signing in Firefox	75%	53
Android (April 28-May 16)
Firefox is no longer be supported on this version of Android	73%	1818
Open links in the background for later viewing with Firefox for Android	76-85%	2372
Add-on signing in Firefox for Android	70-73%	6455

Localization Coverage

Article	% of top 10 locales it is localized into	% of top 20 locales it is localized into
Desktop (April 28-May 16)
Firefox 46 Crashes at startup on OSx	80%*	50%*
Add-on signing in Firefox	100%	100%
Android (April 28-May 16)
Firefox is no longer be supported on this version of Android	40%*	25%*
Open links in the background for later viewing with Firefox for Android	100%	65%*
Add-on signing in Firefox for Android	100%	65%*

• Our l10n tool at the moment does not surface the latest content (focusing on the most frequently visited one), so we rely on 1:1 communications to inform contributors about new launch articles. This may lead to lower rates of l10n initially after a launch.
• In the top 20 locales, the bottom half includes 8 that are under localized due to lack of active l10n community members. We are working on addressing this in the coming months through community efforts (e.g. for Turkish and Arabic).
• Two of the top 20 locales are from the Nordics (Swedish, Finnish), where English is widely spoken, which impacts community interest in localizing content into their native languages.

Support Forum Threads

Solved top viewed threads

• Unable to launch Firefox 46 in RHEL 6.6 – Solved
• Recently updated firefox and now print margins are metric, how do I reset to inches? – Solved
• Please update flash

Unsolved top viewed threads

• “This browser does not support video playback.” Video playback Error on Twitter: Windows 10 – 80 views
• Work around – Linux tool tipcolor contrast
• Great malware troubleshooting – Adware keeps Taking Over Firefox, Firefox@helper2

Bugs Created from Forum threads

• MMNk Malware crashing in iOS
  • 14 threads: Search tag bug1262787
  • Bug 1262787 – OS X startup crash in mmhk@0xd8e5 in Firefox 46 (with Premier Opinion malware)
• Blank Page loading issue in firefox 46:
  • SUMO Threads
  • Bug 1268922 – Users report Firefox stopped loading pages after the 46 update
• Hitman pro Alert crash:
  • SUMO Thread – Firefox crashes
  • Bug 1268025 – startup crashes by HitmanPro Alert after the firefox 46 update
• Firefox no longer starting on older hardware, as well as SSE2:
  • SUMO Thread – Firefox 48.0* ceasing updates for computers without SSE2 support?
  • Bug 1266791 – Couldn’t load XPCOM
• Issue where Kaspersky did not properly decode facebook
  • SUMO Forum Threads
  • Bug 1271875 – Kaspersky AV strips `Content-Encoding: br` header from responses (resulting in “garbled” Facebook brotli encoded pages)

Social Support Highlights

Top 5 Contributors	Replies
Andrew Truong	70
Jhonatas Rodrigues Machado	17
Noah Y	15
Swarnava Sengupta	4
Magno Reis	2

• Jhonatas started contributing later in release, but has been doing a lot of great work since he join SUMO.

Trending issues

These topics are categorized by our social support team when they submit a response to a user.
“Not Working” is an easy categorization, but doesn’t give us much information. As time goes on we will work to refine the buckets that seem too general.

https://blog.mozilla.org/sumo/2016/06/01/sumo-release-report-firefox-46-and-firefox-for-ios-4-0/