Time flies! It’s already September and it’s time for a new SUMO Day!

Last time we managed to answer 90% of the questions across the board with Firefox Desktop being the overall winner ( 96% of the questions were answered). It was a great effort from everybody involved and I cannot stress enough how incredible the SUMO community is!

So let’s try again, shall we?

SUMO Day is that time of the week where everybody who loves doing support, contributors, admins, moderators gather together and try and answer all the incoming questions on the Mozilla support forums. This is a 24 hour event, we will start early during European mornings and finish late during US Pacific evenings.

Moderators

New to SUMO? Here’s how you can participate:

Just create an account and then take some time to help with unanswered questions. We have an etherpad ready with all the details plus additional tips and resources.

If you get stuck with questions that are too difficult feel free to ping us on IRC #sumo or ask for help on the contributors forums.

Join the party on IRC!

We’re always on IRC but during SUMO Day we’re having a special party where we’re hanging out having fun and helping each other in #sumo on IRC. Don’t be shy, join us, we’re a friendly bunch! You’ll feel less lonely when answering questions plus we can help out if some question proves to be too difficult.

If you’re new to IRC here’s how you can join: http://chat.mibbit.com/?server=irc.mozilla.org and add the #sumo channel. You can find more info for IRC chat: https://wiki.mozilla.org/IRC#Connect_to_the_Mozilla_IRC_server.

Happy SUMO Day and see you on Thursday!

https://blog.mozilla.org/sumo/2015/09/09/sumo-questions-day-thursday-september-10/