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Статистика LiveInternet.ru: показано количество хитов и посетителей
Создан: 21.12.2014
Написано: 1826

Без заголовка


Понедельник, 13 Марта 2017 г. 01:36 + в цитатник
Это пример чата который я провела сегодня. Если вы можете представить всю полноту чувств которые я испытывала, после ЭТОГО.... А ведь я с детьми работаю, мне нельзя быть долго злой Бабой-Ягой!
Chat Subject: Payment Arrangement / Final Billing
Your Question: I have not service 3 weeks a row last month, why should I need to pay full bill?
A Verizon Service Representative will be with you shortly. To help us handle your request in a timely manner, please have your customer account number ready if available. Thank you. (09:57:18)
10:01:20 We apologize for the delay.You are next in the queue. A representative will be with you shortly.

Agent Alexandra has joined. (10:01:25)
Alexandra : Chat ID for this session is 09161031298. (10:01:25)
Alexandra(10:01:30): Thank you for choosing Verizon s chat service. You have reached the Payment Center. I will be happy to assist you today. Please provide me with one of the following:
1. Verizon account number
2. Amount of your last payment (to the nearest dollar)
3. Exact amount of your last paid bill in full
4. A contact number you may have listed on your account, such as a cell or work number
Alexandra(10:03:31): I have not heard from you in a few moments. Would you like to continue this chat session?

Нет , я пытаюсь набрать всю ту информацию, что ты запросила!!!!

ANASTASIA VORONTSOVA(10:04:06): one moment
Alexandra(10:04:57): Thank you Anastasia.
ANASTASIA VORONTSOVA(10:04:58): Account Number
........... здесь я опущу, личная информация...........

Alexandra(10:06:04): Thank you. Please give me a few moments to review your account details.
И вдруг!!!!
Alexandra(10:06:09): How may I assist you today?
ANASTASIA VORONTSOVA(10:06:20): my cell 301-4610648
Alexandra(10:07:35): How may I assist you today?
ANASTASIA VORONTSOVA(10:08:36): see the question on top
Alexandra(10:09:06): Yes, can you please clarify what you mean?
ANASTASIA VORONTSOVA(10:10:37): Why I need to pay full bill if I have not phone and internet service more then 2 weeks
Alexandra(10:11:22): We have a specialized department that will be able to help you. Please contact our Billing department directly at 1-800-837-4966 and our specialists will be happy to assist you.
Alexandra(10:12:52): Thank you for using Verizon s chat service and making Verizon your company of choice. I am glad I could help you today. When you close the chat you will be asked to complete a short survey. We value your feedback and appreciate you taking the time to fill out the survey.

You can access https://m.verizon.com/help from your internet-connected mobile phone to find payment locations, payment mailing addresses, and bill summary information as displayed on your Verizon monthly telephone bill.
Your session is now closed.
Thank you,have a nice day. Please select Exit to close this window.

ЧТО ЭТО БЫЛО!!!!!???????


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