A new white paper from the analyst team at Light Reading has drawn a comparison between Field Engineer’s approaching to Network Maintenance and the burgeoning shared or gig economy.

The team have highlighted the way that some of the most popular shared economy platforms serve to be a bridge between the supply and demand side of a particular marketplace. These app-based platforms successfully match people looking for a service with multiple potential suppliers of that service. And the apps do more than just provide the names – they are full of the required relevant detail as well as reviews posted by previous buyers of the service.

In fact, the most successful of these shared economy apps effectively remove any need for a ‘buyer beware’ style warning. The app makes it clear what the service will be, exactly how much it cost, who will deliver it, their qualifications to provide it and their track record of having done so successfully. Read More...