The boom in the phone system industry is a sign of how companies continue to invest in phone communication with their customers.

 

The number of VoIP subscribers to corporate voice reached 204.8 billion subscribers worldwide in 2020. In this guide we will discuss on Grasshopper Vs. Google Voice. 

It’s not like we didn’t expect it, but 62% of customers prefer calling, and 77% think that calling is the best way to get a quick response.

You have many options present in the market. You required to choose the right apps for you business.

 

We’ll be looking at two different software to help you make informed decisions. Let’s get started!

What is a Grasshopper?

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With the softphone, you can make unlimited private branch exchange (PBX) calls within the USA and Canada.

Grasshopper’s smartphone, tablet, and desktop apps make it possible to connect with customers anywhere.

What is Google Voice?

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Google Voice, a cloud-based telephone service, allows you to make and take phone calls and send and receive SMS messages.

The software can be used to forward calls to other numbers, which allows you to manage all your business communications via your office phone. If your business relies heavily on G Suite apps like Google Docs, Google Mail, and Google Meet, Google Voice can be a great fit.

Grasshopper vs Google Voice

Both software can be used similarly, but there are some differences. These are the factors we considered when comparing the two.

• Easy of  Usage: It should be simple to use and not take too long to set up.
• A wide range of features: It has all the features that will improve your call experience
• Integration options: If the product offers integration options for automating workflows
• Support and customer service: It should provide efficient customer support through its help documents, support channels, and knowledge centers.

Easy of Usage

Software should be easy to use and simple to set up. This will ensure that the software doesn’t take too much time.

Imagine spending hours trying get the software to work. It is a real pain!

Both software is not complex, but grasshopper is the easiest to use. The dashboard clearly shows all features and functions. They are easily accessed from one glance.

It has intuitive features that even non-tech-savvy users would find easy to use.

Winner : Grasshopper

A wide range of features

Business phone systems should offer a range of call management capabilities to facilitate customer contact.

Grasshopper is back on top, thanks to their call management capabilities. Call forwarding, automated attendant, and call screening are just a few of the many features that grasshopper offers. These are the essential things to take into consideration when selecting a VoIP provider.

Google Voice features like SMS texting or video conferencing are limited and basic. Google Voice may not have enough features for growing businesses that depend heavily on phone calls.

Winner :Grasshopper. 

Integration options

Integrating with tools allows you to automate sales processes, reduce rep workloads, and increase productivity. Integration with software like customer relationship management software, email marketing software and calendars can help you save a lot of time on manual work.

This will allow you to be more productive and decrease the sales cycle.

Both software offer integration options. However, Google Voice integrates more features. This integration is only available for Google Workspace tools, but it can still be beneficial for businesses that rely on them heavily.

However, grasshopper does not offer a basic integration with Skype’s VoIP system to make calls. This comes at an additional charge. The software doesn’t allow for direct integration with tools such as Slack and Salesforce.

Winner: Google Voice

Support and customer service

Customer service and support can make or break a business. It is important to provide reliable and effective support throughout the customer’s journey with your business.

Grasshopper is the clear winner despite both offer 24/7 support via phone and online. Many users of Google Voice have complained that it was difficult for them to reach the customer service team.

 

Winner: Grasshopper

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