Digital transformation is key not just in-terms of short-term growth and market share, but in addition to make sure their long-term survival and relevance. Digital platforms and ecosystems can drive efficiencies, and through new and unexpected collaborations, create new value for businesses and for customers. Digital maturity across industries have already been classified into personas such as: beginners, conservatives, fashionistas & digital masters with digital and leadership capability driving their business transformation.

The digital age has brought about a new way of thinking on process and operations. Smart devices with digital capabilities are seamlessly offering direct benefits to industries around productivity, efficiency, innovation and decision making. Today's millennial enterprise CEO priorities are innovation, speed to market, public trust and human capital leading to initiatives around digital and data driven business. The CIO priorities are to handle both innovation and operations. While on one hand it's to improve transformation, efficiency, security, on one other hand it's to cut costs & time for new service, maintain, simplify IT models & infra and improve business process.

The company outcomes of an electronic digital transformation program decides its critical success factor or value proposition. These could be around customer experience transformation or enterprise user efficiency. People, process and technology are critical factors for success of any transformation program.

It is imperative that a digital transformation is put on the finish to get rid of process and not in a piecemeal manner. An exceptionally jazzy and digital customer acquisition front end with a manual / semi manual process at the trunk office or vice-versa won't ever cause the desired business outcomes SAP S4Hana Services. So a whole digital process automation results in innovation, efficiency and trust and that becomes among the critical success factor for the transformation program.

Change management is another critical success factor for an electronic digital transformation. People / resources directly or indirectly involved in such a transformation determine the fate of any such initiative. Concerns around perceived loss of control of a manual / semi-automated process, rebel on any change, adaption of any innovation must be managed with a structured change management process comprising of clear communication, management direction, creating collaborative environment to handle organisational cultural challenges.

Technology plays an integral role in the success of an adaptable digital transformation. However in place of technical knowhow or features of a software or hardware, it the ease of implementation, design thinking, smooth transition and program management with a finesse that stands out and results in a satisfactory digital transformation which gets applauded both externally and internally.