When businesses thank you for your patience, they’re treating you like a dog — one of Pavlov’s dogs.
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Понедельник, 25 Июня 2018 г. 16:56
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I often act patient, even when I dont feel it. Ill bet you have, too. Weve been conditioned. Lets say you been on hold with customer service for what seems like forever. One of the first things the phone rep might say is thank you for your patience. Theyve been trained to say it. But &
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communication
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business communication
customer service
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